About Pyranet IT Support

Who are we?

Pyranet are a premium IT support and solutions provider and cyber security specialists based in Nottingham.

We’ve been delivering our services to businesses and IT management teams across Nottingham, Leicester, Derby and the rest of the East Midlands for the past 12 years. We have enjoyed a steady growth, starting with just two people and progressing into the business we are now, with a whole team of talented, creative and skilled employees including certified cyber essentials practitioners and ethical hackers.

What do we do?

We offer a portfolio of services and products to both contracted clients and ad-hoc clients, which we fit around you.

Whether you need us to act as your outsourced IT department, offering a fully managed IT support service, or you already have an in-house IT team that would benefit from an assisted IT service, we’ve got you sorted.

As we are part of The Townley Group of companies, we are also able to offer telecoms services to businesses across the UK, as we work very closely with our sister companies, Townley Network Solutions and Comms Management, who specialise in data and telecoms.

Our clients greatly vary from printing companies to estate agents, manufacturers and even charities. Typically, our clients have in excess of 20 users.

A complete summary of our services is available on the services tab of the navigation bar.

Why should I choose Pyranet for my IT support?

A large percentage of our clients have been with us for over a decade. Our clients choose us because we are real people. We assign each client to a dedicated Account Manager and also a dedicated support team, so if you’ve got a problem then you know who you’ll be speaking to when you call. It is our promise to you that you will never deal with any robots!

We want to help and empower you to make your business the best it can be, and we know that your IT is fundamental to that task.

We don’t see the need for confusing matters. The IT world is full of technical jargon (we know all too well) but when it comes to situations such as explaining a solution to you, reading our proposals or explaining what the issue was with your laptop- we speak in plain English. No gobbledygook here.

Consistent training and employee progression means that, all our team boast numerous accreditations and this keeps us at the forefront of the industry.

Our values are;

Knowledge

We know our industry, we seek to develop our understanding & push the boundaries of what we think is possible.

Responsiveness

We are responsive to our client needs and expectations, ensuring we provide the best possible service.

Caring

We care about our delivery, commitment and team working.

Efficiency

Our drive for efficiency provides a solid structure and approach to all the services we deliver and underpins our commitment to be a quality service provider.

Passion

We are passionate about quality, service excellence and committed to building long lasting business partnerships. Every member of the Pyranet team has a genuine passion for IT.

 

In a highly competitive IT industry where a negative perception of outsourced IT Support is the norm, providing an unparalleled level of customer service remains Pyranet’s overall objective.

Don’t just take our word for it, read our case studies here.