As the General manager of a rapidly expanding company, I need an IT support company to solve all my IT issues quickly, efficiently and at a reasonable cost. I can honestly say that the Pyranet team do all of that and more. They go that extra mile and have even worked out of office hours / weekends to make sure we're completely satisfied.
Their remote support is superb - tell them the problem, they take over your pc and sort it - all our staff feel at ease talking to them as they explain everything in terms we understand and don't go all 'techno and geeky' on us - they just get on with it and get my staff working again.
Cost is always an important factor and considering the service we receive, I know we get very good value for money.
They also give good sound advice. They don't sell you what you don't need but they do prepare you for future requirements.
I'm delighted with the service we receive and would be happy to recommend them to others.
F.G. Skerritt Ltd have used Pyranet UK for a number of years to provide 2nd line support to our inhouse IT department.
Within the time we have been dealing with Pyranet they have assisted with some very large ITprojects including an office relocation which involved a major Server & Network move. We foundthat this went exactly to plan with no disruption to business continuity.
Not only do Pyranet provide a great level of experience but their staff are always friendly andhonest. It is refreshing to deal with an IT company who not only show great depth of knowledge butcan also talk to our staff in plain English.
Pyranet are contracted to provide a regular system health check to ensure that our systems runreliably with minimal downtime and disruption. They also provide us with an ad-hoc helpdeskservice for emergency situations.
They have also been involved with our disaster recovery planning and Virtualisation of our servers.This has allowed us to be confident that we can recover from any situation quickly and easily.Server Virtualisation has enabled us to constrain our hardware costs whilst expanding our systems.
I would be happy to recommend Pyranet UK to any business who requires a reliable IT support
service.
Since Pyranet have taken over the IT duties for our company, we have had no further problems and have experienced zero downtime. The response time has been excellent whenever we needed help with any Server or IT work that was needed.The service from Pyranet has been excellent, A+. I would recommend them to any company in need of IT Sales & Service.
We have dealt with Pyranet UK since 2005. During this time they have eradicated numerous networking problems, Pyranet actually managed the installation and expansion of a complete new network.
Pyranet are always rapid to respond to any of our needs and even work remotely on our system or even individual workstations to resolve problems within minutes of us reporting them.
Pyranet have also acted as consultants helping us to implement new systems, including a telephone system, complete web based management system and off site back up.
The workstation spam filter has been a godsend in eradicating hundreds if not thousands of unwanted spam e-mails. We would not hesitate to recommend Pyranet to any company.
I confirm that we have used Pyranet UK for IT support and we have also purchased both hardware and software through them. They have provided our business with excellent support and consultancy. They are always on-hand and easily contactable. Their work has dramatically increased the performance and usabillity of all our IT equipment. I can confidently recommend Pyranet UK Limited as a solid and reliable supplier, and experts in their field.
I thought I should write to express my thanks for your efforts in understanding and providing a solution to my companies IT requirement.
The IT world is very confusing and one can often be 'taken for a ride' with equipment and processes which are not required. Over the last few years you have earned my trust to a point that we can discuss an issue and agree on an implementation plan without the need to be consulting elsewhere as I know I can rely on your advice, as you have proven yourself time and again.
The final thing which is worthy of note is the team which you are building up. Previously, I've had IT companies who have no team structure and each engineer came in and corrected an issue in a way they saw fit, there was no continuity. With Pyranet, you have again proved that, even when, as my main contact, you are not available, the team has records of my company available and can accurately provide assistance based on knowledge of my system and the way you as a company have set it up.
Thanks for your efforts over the last three years, you have become part of my team and one which I can rely on.
We use Pyranet to supplement our internal IT department. We have always found them to be knowledgeable and hardworking with a flexible approach when providing solutions. In brief we have not yet had a problem they couldn't solve!
We began working with Pyranet in January 2007, since then they have proved to be a most reliable and effective IT support company.
Pyranet are professional and efficient in their approach to resolving issues and work very well with our colleagues. They are well-presented and able to work both independently and alongside our team.
Pyranet have not only supported our current IT but also made some very useful recommendations that have helped develop our business and improve our computer network.
I believe that Pyranet will make a valuable addition to any company who decide to use their services. I would recommend them without hesitation.
