At Pyranet, we accept that we have a huge responsibility to deliver to our clients a reliable, efficient and high quality Managed IT Support service. Our clients choose us because we deliver that type of IT Support service and we are always looking for ways to improve.
We pride ourselves on being able to work across all industry sectors. Our clients are from professional services, manufacturing, transportation, printing, charities and many more industries. For these clients we deliver a fully Managed IT Support service which means that they can focus on their day job, leaving everything to do with IT to us, the IT support specialists.
Pyranet can provide fully outsourced Managed IT Support where we maintain, problem solve, upgrade IT systems and provide user support desk services. If you would like a quote for IT Support then please do contact us.
Free IT Assessment. Get another point of view on your IT, are you up to date? Are you working efficiently? Are you secure? – Contact us to arrange the assessment.
Popular elements from our Managed IT Support Agreements
What can you expect from a Managed IT Support Agreement from Pyranet?
Every client is allocated an account manager who ensures the service provided is always of the highest quality. Once a year (or more frequently if you prefer) your account manager will sit down with you and discuss the ins and outs of the support received and your plans for growth over the next 12 – 24 months.
Regular Microsoft training
Every month we hold several Microsoft training courses which include Word, Excel, PowerPoint and Outlook. For more details, visit our training page.
In the event of a server failure, we have a stock of servers which can be utilised to ensure you stay up and running avoiding large periods of downtime whilst your server is being repaired.
Hardware replacement for PC’s and laptops
If a vital piece of hardware fails on your desktop or laptop computer, Pyranet will replace the part for no extra cost. This includes hard drives, memory and desktop power supplies.
A dedicated support team
We know how frustrating it is to speak to a different person every time you raise a support call. Because of this, all of our Premium and Platinum clients have a dedicated first and second line engineer that will deal with all of their queries and onsite work.
If you would like to discuss the benefits Pyranet can offer with a managed IT solution please contact us.