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Jake passes apprenticeship with distinction – now a qualified IT Support Engineer!

At Pyranet, we invest in real, local people, building them up to be incredible team members with a huge range of knowledge and brilliant skill set and we believe that apprenticeships are a great way to introduce talent into the team.

We’re very proud of our newly qualified IT Support Engineer, Jake, who has just completed his apprenticeship with us after passing with distinction, a brilliant achievement!

We thought we’d catch up with him to find out about his apprenticeship and what advice he’d give to other people considering an apprenticeship.

Firstly tell us a bit about yourself

I have always been interested in IT. I enjoyed it in school and was always happy to do extra learning at home, I liked it that much a decided to study it at A level. After this I felt it was best for me to get into an IT environment where I could have hands on experience and develop my skills and I felt that doing an apprenticeship was the best route.

As for what I like to do in my spare time; I am  usually taken up by football either playing myself or watching Forest as well as spending time with my girlfriend.

How did you end up stumbling across Pyranet?

The apprenticeship provider 3aaa had worked with Pyranet before and thought it would be a good role for me, I had an interview, it went well and I started pretty much straight away!

What was it about an apprenticeship that attracted you, as opposed to going through the university route?

I did have offers to go to university however I decided to turn them down and concentrate on getting myself on the career ladder. I wanted the experience of working full time and going into an apprenticeship gave me the opportunity to keep learning and progress my skills.

How were you supported by the rest of the team during your apprenticeship?

The engineers here at Pyranet were a massive help, they supported me throughout and I’m not sure I’d have succeeded the way I did without them! They have already taught me so much and long may it continue!

What was your favourite thing about being an apprentice, and what are you looking forward to now that you have completed it?

Being an apprentice means you are constantly learning and you can absorb most of what is going on around you and technical skills from other experienced professionals, this allowed me to better myself.

As well as this, the Infrastructure Technician course I did enabled me to extend my learning when not in the office. Now I have completed it I am looking forward to carry on learning and now I’m looking forward to helping train up the next apprentice!

What is a typical day like for you?

Typical day on the helpdesk is answering and logging calls as tickets, some tickets can be done whilst on the phone like password resets etc, then picking up the tickets calling the client, remoting on to the machine / server and resolving the issue.

I also do work in the workshop re-building PCs/Laptops , preparing equipment ready to be took to site.

What would you say to others who were considering an apprenticeship in IT?

If they are passionate about a career in IT and are willing to learn then to go for it.