0115 8 24 25 26 sales@pyranet.co.uk

Answer4u – Supporting Internal Teams – Case Study

Company Background

Established in 2004, Answer4u are the UK’s leading Call Centre Solutions Provider to SMB and corporate businesses. The company provides a fully tailored service to their clients aiming to reduce costs, increase revenue and improve efficiency of call centre requirements 24 hours a day.

The Challenge

As a fast growing company dedicated to the business continuity and exemplary level of service to their clients, the IT manager at Answer-4u identified the need for 24 hour resiliency on all critical IT services.

Alongside this, the fast paced growth of the company led to fluctuating demands on the IT department meaning that at times, additional support was required therefore resource planning also needed to be considered.

The Approach

Pyranet were called in as a prospect alongside several other IT businesses as a candidate to provide these services.

By incorporating our IT Manager support service, Answer-4u were able to take advantage of the wealth of knowledge our team had to offer, including our Cisco and Microsoft accreditations and the many benefits these provide.

As part of the IT Manager Support Contract, Pyranet now allocate a dedicated senior engineer to visit Answer-4u once a week providing enhancement with guidance, expert advice and support to the internal technical team. Regular training is provided and assistance is given in the event of a particularly troublesome issue. Biannual IT review meetings allow us to collaborate ideas with both the IT department and the upper management team; something that allows the two to communicate without technical barriers.

The Outcome

Since the involvement of Pyranet and implementation of VMWare clustering, critical services have achieved 24/7 uptime for Answer-4u’s customers and they continue to invest heavily in developing the infrastructure further with consultancy and assistance from Pyranet.

By allowing Pyranet to enhance their IT department, Answer4u have gained an additional resource which they now find invaluable.