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Cushion Print – Critical Response

Company Background

With over 75 years’ experience, Cushion Print deliver professional advice and a total managed solution for printing requirements to businesses across the UK. Specialising in both small businesses and blue chip companies, Cushion print provide services to Royal Mail, E-on, Smurfit Kappa and Eurovia to name but a few.

The challenge

As a supported client, one of the services provided by Pyranet is the monitoring of essential services such as server uptime. Between Christmas and New Year, we were alerted to a drop in service from Cushion Print’s server. The technical team called and established that the server functions had indeed dropped.

After diagnosing the issue, we established that the server had become unresponsive and dispatched an engineer to site to take a more detailed look. A critical part of the server hardware had failed and needed replacing.

The approach

As a valued client of Pyranet, Cushion Print are protected by our fully managed support services. Our service level agreements mean that in the event of a critical issue effecting the business we endeavour to do everything we can to get them back up and running as quickly as possible.

In this instance, we were able to utilise their advanced disaster recovery software and a loan server provided as part of the contract agreement to get them back up and running the same day. We were then able to take the faulty server away and carry out the repair whilst Cushion Print continued to work.

The outcome

Due to the efficient and immediate response provided by Pyranet, the downtime to Cushion Prints network was kept to an absolute minimum. This greatly reduced the impact a server failure had on the business to email, shared folders and business processes and ensured that the staff were able to continue working at full potential. The server has subsequently been fixed and integrated seamlessly back into the network.


“Downtime effects every business differently but here at Cushion Print Management we pride ourselves on delivering on time, every time. Without the key functions of our business, we wouldn’t be able to achieve this and in our industry, the server is about as key as it gets. Pyranet’s support gives us the confidence to rely on our IT network and get on with what we are good at which isn’t worrying about the computers! We would have no concerns with recommending Pyranet to any business that needs a reliable service that’s available when you need it.”