0115 8 24 25 26 sales@pyranet.co.uk
Full Time
Chester, North Wales
Posted 1 month ago

Solving IT Puzzles Since 2005

The Townley Group is made up of Pyranet IT Solutions, Comms Management and Townley Network Solutions. As a group, we offer flexible and proactive IT, data, voice and telecoms services. We are a national group with a broad range of knowledge and our expansion has made room for the requirement of an IT Field Engineer to expand our on-site IT expertise in the North West. Working for a well-established group of companies you will experience a friendly and vibrant working environment with a team of excellent IT engineers who enjoy fixing issues, implementing new solutions, forming relationships with our clients and supporting their team mates – just how it should be!

As an employee of the Townley Group you will benefit from a health cash plan, an additional day’s holiday for your birthday plus lunch on us once a month!

The Managing Director Joe Burns started Pyranet IT Solutions in 2005 and has since grown it into a successful and reputable business, whilst also establishing himself as a Cyber Security expert and Cyber Essentials Practitioner, you can view his LinkedIn profile here to gain insights into how Joe has influenced the careers of several IT professionals.

Job Description

We are pleased to be offering this hands on, dynamic and exciting role, where no two days are the same and your people skills will be as important as your technical skills.
You will be based in the Chester office, and travel to customer sites based mostly in the North West of England and North Wales.

The successful candidate will receive ongoing training and development; with exposure to Cyber Security, IT Services, VoIP, Lines and Connectivity. Day to day tasks will include remote support, visiting client sites, offering onsite support as well as Office 365 migrations, server and networking installations, and maintenance visits. You will also be required to provide technical solutions advice to members of the account management team so that they can provide the very best solutions to our clients. As you will spend a large portion of your time building relationships with clients, excellent business and communication skills are essential.

General Responsibilities

  • Carrying out regular maintenance visits for clients
  • Providing technical support via telephone, email, remote control sessions and onsite
  • Diagnosing and resolving customer’s problems
  • Dealing with advanced helpdesk issues escalated from 1st line
  • Carrying out project work for clients – new hardware installations, migrations etc

Knowledge, Skills, and Requirements

Must have a strong sense of technical knowledge on areas such as:

  • Windows Desktop & Server Operating Systems
  • Advanced Networking – DHCP, DNS, VLANs, VPNs, WAN, routing
  • Advanced Microsoft Server configuration and administration
  • Hyper-V and VMWare Virtualisation installation, management & configuration
  • Office 365 deployment, configuration & support
  • Experience working in an IT support environment is desirable
  • Experience working on IT installation/migration projects
  • Ability to prioritise and organise workload
  • Excellent communication skills
  • Ability to explain technical jargon to clients in plain English
  • Must have a full UK driving license as the role requires driving to clients’ premises

Apply for this job if:

  • You’re passionate about technology, communication and helping people
  • You have the desire to develop your career, learn and enhance skills and share knowledge with others
  • You’re always looking for the next big thing

Job Features

Job CategoryTechnical

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