The Townley Group is made up of Pyranet IT Solutions, Comms Management and Townley Network Solutions. As a group, we offer flexible and proactive IT, data, voice and telecoms services. We are a national group with a broad range of knowledge and our expansion has made room for the requirement of an IT Field Engineer to expand our on-site IT expertise in the Midlands. Working for a well-established group of companies you will experience a friendly and vibrant working environment with a team of excellent IT engineers who enjoy fixing issues, forming relationships with our clients and supporting their team mates – just how it should be!
As an employee of the Townley Group you will benefit from a health cash plan, an additional day’s holiday for your birthday plus lunch on us once a month!
The Managing Director Joe Burns started Pyranet IT Solutions in 2005 and has since grown the Nottingham based office into a successful and reputable business, whilst also establishing himself as a Cyber Security expert and Cyber Essentials Practitioner, you can view his LinkedIn profile here to gain insights into how Joe has influenced the careers of several IT professionals.
We are pleased to be offering this hands on, dynamic and exciting role, where no two days are the same and your people skills will be as important as your technical skills.
You will be based in the Nottingham office, and travel to customer sites based mostly in the Midlands.
The successful candidate will receive ongoing training and development; with exposure to Cyber Security, IT Services, VoIP, Lines and Connectivity. Day to day tasks will include remote support, visiting client sites, offering onsite support as well as Office 365 migrations, server and networking installations, and maintenance visits. You will also be required to provide technical solutions advice to members of the account management team so that they can provide the very best solutions to our clients. As you will spend a large portion of your time building relationships with clients, excellent business and communication skills are essential.
- Carrying out regular maintenance visits for clients
- Providing technical support via telephone, email, remote control sessions and onsite
- Diagnosing and resolving customer’s problems
- Dealing with advanced helpdesk issues escalated from 1st line
- Carrying out project work for clients – new hardware installations, migrations etc
Knowledge, Skills, and Requirements
Must have a strong sense of technical knowledge on areas such as:
Windows Desktop & Server Operating Systems
Advanced Networking – DHCP, DNS, VLANs, VPNs, WAN, routing
Advanced Microsoft Server configuration and administration
Hyper-V and VMWare Virtualisation installation, management & configuration
Office 365 deployment, configuration & support
Experience working in an IT support environment is desirable
Experience working on IT installation/migration projects
Ability to prioritise and organise workload
Excellent communication skills
Ability to explain technical jargon to clients in plain English
Must have a full UK driving license as the role requires driving to clients’ premises
Apply for this job if:
- You’re passionate about technology, communication and helping people
- You have the desire to develop your career, learn and enhance skills and share knowledge with others
- You’re always looking for the next big thing