0115 8 24 25 26 sales@pyranet.co.uk

Pyranet UK

Full Time
Posted 2 months ago

Solving IT Puzzles Since 2005

Pyranet provide a premium level of IT support and advice to many companies across the Midlands, with the mission to be renowned for innovation, ideas and our ability to solve problems.

Established in 2005, we have gone from strength to strength, growing our client base and team members year in and year out. This continual expansion means we are always looking for fresh, new talent to join our friendly team.

About The Role

Field engineers are a very important part of our team. These are the people that provide onsite support to our clients and therefore are the face of our company- they represent Pyranet outside of the office environment.

You will spend occasional time at the office doing office cover, other times you could be conducting maintenance visits or be preparing for an Office 365 migration on client site.  Every day is different. Our Field Engineer’s are well presented, friendly and easy going and communicate effectively with the rest of the team.

General Responsibilities

  • Carrying out regular maintenance visits for clients
  • Providing technical support via telephone, email, remote control sessions and onsite
  • Diagnosing and resolving customer’s problems
  • Dealing with advanced helpdesk issues escalated from 1st line
  • Carrying out project work for clients – new hardware installations, migrations etc
  • Occasional office cover when required

Knowledge, Skills, and Requirements

Must have a strong sense of technical knowledge on areas such as:

  • Windows Desktop Operating Systems
  • Advanced Networking – DHCP, DNS, VLANs, VPNs, WAN
  • Advanced Microsoft Server configuration and administration
  • Hyper-V Virtualisation
  • Office 365
  • Experience working in a IT support environment
  • Experience working on IT installation/migration projects
  • Ability to prioritise workload
  • Strong ability to organise workload
  • Excellent communication skills
  • Well presented
  • Must have a full UK driving licence


  • Additional training available, where different topics are covered each week
  • Work alongside a friendly team
  • Opportunities to progress
  • Competitive Salary

Job Features

Job CategoryTechnical

Apply Online