Leave all the IT stuff to us – we’ve got you sorted.
The Managed IT Support package is our most popular service. We look after anything related to your IT network; helping to maintain, problem solve, upgrade IT systems and provide user support desk services.
Managed IT Support Nottingham
At Pyranet, we know that we have a huge responsibility to deliver a reliable, efficient and high quality Managed IT Support service to our clients and we believe that we do just that. We like to keep our entire team at the top of their game and are always looking for ways to improve, whether that be by taking customer feedback on board or continuing with training and certifications that help us to develop and stay ahead of the ever-changing IT landscape, which in turn, helps our clients.
We pride ourselves on our ability to help businesses across a diverse range of industries such as; professional services, manufacturing, transportation, beauty, lettings, printing and charities to name a few. With fully-managed IT support, we take your IT problems into our own hands, allowing you to spend your time how you really want to: running a successful business.
What is Managed IT Support?
Managed IT Support essentially means that we look after anything related to your IT network. We can help maintain, problem solve, upgrade IT systems and provide user support desk services.
With a fully managed support agreement with Pyranet, we support businesses on a per user basis not on a per device basis.
A large percentage of our clients have been with us for over a decade. Our clients choose us because we are real people. We assign each client to a dedicated Account Manager and also a dedicated support team, so if you’ve got a problem then you know who you’ll be speaking to when you call. It is our promise to you that you will never deal with any robots!
We want to help and empower you to make your business the best it can be, and we know that your IT is fundamental to that task.
We don’t see the need for confusing matters. The IT world is full of technical jargon (we know all too well) but when it comes to situations such as explaining a solution to you, reading our proposals or explaining what the issue was with your laptop- we speak in plain English. No gobbledygook here.
Popular elements from our Managed IT Support Agreements
- Fast Remote Support
- Service Level Agreements (SLA)
- Same Day Onsite Engineers
- All Software Supported
- Regular IT Support Reviews
- Hardware Replacement
What can you expect from a Managed IT Support Agreement with Pyranet?
Full remote support Unlimited remote support from our helpdesk Monday to Friday 8:00 am – 6:00 pm.
Third party software support We will work with your software providers to assist with issues and build a database of knowledge to help with rectifying issues in the future.
System monitoring We monitor vital elements of your network to ensure we are alerted to any issues that occur; allowing us to work on problems before you report them.
Annual review Every client is allocated an account manager who ensures the service provided is always of the highest quality. Once a year (or more frequently if you prefer) your account manager will sit down with you and discuss the ins and outs of the support received and your plans for growth over the next 12 – 24 months.
Loan equipment In the event of a server failure, we have a stock of servers which can be utilised to ensure you stay up and running avoiding large periods of downtime whilst your server is being repaired.
Discounted installation All of our contracted clients get a reduced rate for installation of all equipment and software.
Onsite support included As part of our Premium and Platinum services, all of our onsite support is included in the monthly price. This includes remote sites within a 40 mile radius.
Hardware replacement for PC’s and laptops If a vital piece of hardware fails on your desktop or laptop computer, Pyranet will replace the part for no extra cost. This includes hard drives, memory and desktop power supplies.
A dedicated support team We know how frustrating it is to speak to a different person every time you raise a support call. Because of this, all of our Premium and Platinum clients have a dedicated first and second line engineer that will deal with all of their queries and onsite work.
If you would like to discuss the benefits Pyranet can offer with a managed IT solution please contact us.
Free IT Assessment – Get another point of view on your IT, are you up to date? Are you working efficiently? Are you secure? – Contact us to arrange an assessment.